“I called Hi-Pro today with an emergency request as our shop needed some metal display pieces powder coated in time for a car show in Medford, OR next week. I spoke to Paul Tut (the G.M.), and he indicated that while he didn't have the time available to do the job for us, he did have the special coloured powder that we needed in stock. Since he understood that this powder wasn't readily available and since he knew that he couldn't help us out this time around, Paul called over to his local competitor and told them how to apply the powder to our parts because, apparently, this colour (chrome) is difficult to apply properly. He then sent me over to his competitor with enough powder to get the job done. When I asked him how much I owed him for the powder, he waved me off saying that he was glad to help out and that we should remember him for next time. I volunteered - twice - to pay him, but he wasn't having any of it. This business exemplifies what all small businesses should be: courteous, helpful, professional, and dedicated to serving the customer first. I'll definitely go back to see them the next time that I need some electrostatic powder coating work done!
- Loren C.
- Jellybean A.